Privacy and Cookie Policies

This Privacy Policy (“Privacy Policy”) describes how ‘Crafted by…’ (“We”, "Us" or similar) collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all visitors/ consumers ("You", "Your" or similar) of our services and products.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at info@craftedbycraftstore.com.

What type of information does ‘Crafted by…‘ collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we may also collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information (including approximated geographical location, based on IP/ ISP), including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile – depending on the interactions you have with our website and associated services.

We may also collect non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc. for internal analytical purposes.

We may also collect information from other sources. We may receive Personal Information about you from third-party sources, such as social media platforms, when you log-in or sign-up using your social media account. Registering for a 'Crafted by...' account is optional, transactions can still be done with the native capabilities within the 'Wix Payments' service (please refer to https://www.wix.com/about/terms-of-payments).

How does ‘Crafted by…’ collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address(es) and email address(es) etc. Your personal information will be used for the specific reasons stated above only.

Why does ‘Crafted by…’ collect this information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the services we offer;
To provide our Users/ Valued Customers with ongoing customer assistance and technical support;
To be able to contact our Visitors, Users and Valued Customers with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How does ‘Crafted by…’ store, use, share and disclose its site visitors' personal information?

Our services are hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

For additional information around “Wix.com” and its services and policies please refer to:

Wix.com Privacy Policy - https://www.wix.com/about/privacy
Wix.com Terms of Use - https://www.wix.com/about/terms-of-use

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Payment providers are as follows; Wix Payments, Adyan B.V., Stripe and PayPal (usage will depend on the payment option you select at payment processing.

Our current email and file share provider is Google through the use of its ‘G-Suite’ offering, we use the following components; secure email (Gmail) and secure cloud-based file storage (Google Drive). Our current customer base/ 'My Account' function is provided by Wix and is again subject to the usage terms etc. they apply - by registering (directly or by other means, federation with Social Media or other identity providers etc.) and using this feature, you agree to these terms.

How does ‘Crafted by...’ communicate with its site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforcement of our policies, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and text messages (depending on your selected preferred method).

Your Rights Under GDPR;

GDPR provides the individual with a number of rights relating to your personal data such as the right to:
Be informed about the collection and usage of your personal data;
Have any errors relating to personal data corrected;
Request that your personal data is deleted;
Ask that the processing of your personal data is restricted;
Object to your personal data being processed in certain circumstances;
Ask for a copy of your personal data (known as a Subject Access Report) we hold

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@craftedbycraftstore.com.

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at info@craftedbycraftstore.com.

Personal Data Retention

The data that we collect from you may be transferred to and stored at a location outside of the European Economic Area. By submitting your personal data you acknowledge that this may be transferred and stored in this way. If this occurs, however, all reasonable steps will be undertaken to ensure that your personal data is treated and dealt with securely and in accordance with this Privacy Policy.

By registering, you may have been required to set a password, enabling you access to certain parts of the website (such as the online store and my account sections alike). You are responsible for keeping this password secure and confidential. We therefore advise you to not share this password.

The transmission of information over the internet may not be always secure, as evidenced by news reports etc. Although, we will do our best to protect your personal data, we cannot obviously guarantee the security of your data sent electronically to our website – any data sent in this fashion is at the risk of the sender and the device(s) or connections they utilise.

Once we have received this data, we will take all necessary steps to ensure that this is held securely to avoid any unwarranted access or usage of your personal data. Personal data shall be kept for no longer than is necessary for the purposes for which it is being processed. GDPR emphasises the approach of “data minimisation” both in terms of the volume of data stored on individuals and how long it is retained for. We regularly review the data we have retained, to ensure that personal data is securely disposed of when no longer needed, reducing the risk that personal data becomes inaccurate or out of date.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Last Updated 15th February 2022

Cookies Policy

If you read and fully understand this Cookies Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at info@craftedbycraftstore.com.

How does ‘Crafted by…’ use cookies?

Our website uses cookies. Cookies are small text files that are placed on your computer or mobile device when you visit our website. Most small, medium and large businesses/ organisations use cookies.

Our services are provided and hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. For reference the following statement has been extracted from the Wix support portal, available at https://support.wix.com/en/article/cookies-and-your-wix-site.

“Wix uses cookies for important reasons, such as:

To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyse the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.”

We use the following parties to provide our services. By using these services you may be expected to agree to their individual cookie policies;

Website Platform Hosting and intermediary for email/ communications (license provider for G-suite etc.): Wix.com, Inc

Taking of electronic payments: Wix Payments, Adyan B.V., Stripe and PayPal (usage will depend on the payment option you select at payment processing).

Social Media and Communication platforms, directly or via embedded sharing/ collaboration hyperlinks: WhatsApp LLC, Facebook (Meta Platforms Ireland Limited.), Instagram from Meta, Twitter, Inc. and Pinterest.

Useful Links

The following links explain how to access cookie settings in various browsers:

Understanding Cookies (provided by Wix Support) available here https://support.wix.com/en/article/cookies-and-your-wix-site and https://www.allaboutcookies.org/ .

We reserve the right to modify this Cookies Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Last Updated 15th February 2022